Two paths through the same incident.
Without the Doppelgänger
- 1
Day to day
An employee, a freelancer and an agency all work on the store or website.
- 2
After the weekend
The search no longer finds any products. Three people involved, three explanations, no log.
- 3
1 to 2 days
Hunting for the cause while customers find nothing.
With the Doppelgänger
- 1
Every change
Every change is a version with a date and an author.
- 2
Seconds
Switch back in seconds, then work out the cause calmly on the copy.
I meet automated attacks with automated defense: updates go out quickly and regularly, but only after a test on an exact copy of the website.
What the incident costs.
More case studies
A thousand pages nobody wrote
Google suddenly showed thousands of pages with Japanese ads for the company website.
The test email to every customer
While the new newsletter was being tested, 4,000 real customers received an email saying “Test Test”.
The backup that came too late
The website had been infected for three weeks. The host’s backups went back seven days.
A typical course of events, assembled from real incidents. Figures are example calculations based on the stated assumptions.